BuddhaBrosLA Frequently Asked Questions

Question 1

Which payment methods are accepted?

Accepted Answer

When ordering direct on the website, we accept various cryptocurrencies such as Bitcoin, Ethereum, & USDT. If you'd like to pay with other methods such as Cashapp, you may contact our Signal App customer support admins directly. You must verify with them first.

Question 2

How long will delivery take?

Accepted Answer

Delivery times vary depending on your location, but we aim to get your order to you within 3-5 business days. You’ll receive an estimated delivery date and tracking information once your order is shipped.

Question 3

How secure is shopping in the Online Shop? Is my data protected?

Accepted Answer

Your order and data security is our top priority. We use discreet and professional packaging methods, as well as industry-standard encryption and security protocols to ensure your personal information is protected. Our website is fully compliant with all privacy and data protection regulations, so you can shop with confidence.

Question 4

Can I order items from the secret collection?

Accepted Answer

Yes! Just like ordering anything from our merch collection, just select an item, add the quantity to the cart, then check out and enjoy your goods.For any wholesale inquiries, please submit a contact form or contact us directly on SIGNAL @ TeeBBLA.08 or TELEGRAM @BUDDHABROSL.

Question 5

How long after ordering do you ship it out?

Accepted Answer

After order is processed, we usually ship out the following business day, but please allow up to 2 business days for your order to be shipped out.

Question 6

Do you provide tracking?

Accepted Answer

We highly suggest all customers to sign up for informed delivery. Otherwise, all tracking will be provided upon request. To request tracking, please email us or submit a ticket through our CONTACT US page:

Question 7

What is your refund/reship policy if I did not receive my items?

Accepted Answer

At BuddhaBrosLA, customer satisfaction is our priority. If your package is lost, seized, or never marked as delivered, please contact us. We will investigate the issue and, depending on the circumstances (order frequency, customer longevity, etc.), we will offer a reasonable compensation. However, compensation will only be provided if a package is officially seized or fails to show as delivered in the tracking system.To ensure a smooth delivery, please be mindful of potential risks such as porch theft or mishandling by postal carriers. We take great care to package all orders discreetly, but once a package is marked as delivered, we are not responsible for any losses.For your protection, we recommend recording yourself while opening your package, capturing all sides of the box to confirm it has not been tampered with. If you claim an order arrived empty, we will conduct an investigation and determine if any compensation is warranted. However, we are not liable for such claims.If you have any concerns about your order, please reach out to our support team, we’re here to help!

Question 8

Why does the tracking update say "label created"?

Accepted Answer

“Label created” means we’ve processed your order and it’s in line to be picked up by the carrier. Sometimes there’s a delay between the label being created and the carrier updating the tracking information, but rest assured, your package is on its way.

Question 9

I didn't like my product, can I get a refund?

Accepted Answer

We strive to provide the highest quality products, but we understand preferences vary. Unfortunately, due to the nature of cannabis products, we cannot offer refunds for opened or used items. However, if there’s an issue with your order, please contact us and we’ll do our best to make it right.We do however offer refunds if an item is defective. If you believe an item you ordered is defective, please submit a ticket and image/videos verifying it.

Question 10

I ordered this flavor, how come I got a different flavor?

Accepted Answer

We do our best to fulfill every order accurately, but occasionally a flavor may be out of stock and substituted to avoid delays. If you received the wrong flavor, please contact us and we’ll make sure to resolve the issue to your satisfaction.